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Fraud support shows no interest always ready to make excuses I'm a VIP customer I have no idea how it comes about, try to cancel this account but it doesn't work I get an email address from a woman who is responsible for me and she never answers my message

Betrüger Support zeigt kein Interesse immer ausreden parat ich bin VIP Kunde keine Ahnung wie es zu Stande kommt, versuche diesen Account zu kündigen aber es geht nicht bekomme eine Email Adresse von einer Frau die für mich zuständig ist und sie antwortet nie auf meine Nachricht

Hello anserlodhi9,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

Why did you try to close your account? Was it account closure or self exclusion? When exactly did you request for it?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I have a reason to terminate it, you won't be taken as a customer.

Ms. Danila doesn't get in touch when you write to her, nor does the support respond to my cancellation, so I'm forced to complain properly

Hallo Nick,

ich hab ein Grund es zu Kündigen man wird nicht War genommen als Kunde.

Frau Danila meldet sich nicht wenn man ihr schreibt auch das Support reagiert nicht auf meine Kündigung also bin ich gezwungen mich richtig zu beschweren

Dear anserlodhi9,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.