The player's withdrawal is delayed for over 2 months. The complaint was closed as unresolved as the casino has no reaction policy.
Maximal Wins Casino - The player's withdrawal is delayed.
Black points: 208
Amount: €1,000
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I have on 2.03. requested a payment of 1000.-€. This was also confirmed by email with the note that the processing takes 7-14 days. After the 14 days, I asked by email and was told that I had to calculate working days. I asked about the time regularly once a week and I got the feeling that I was being fobbed off with excuses that seemed to be copied.
Last week I even showed the link from Guru to the person I was chatting with...it was kind of ignored.
Just the usual excuses today.
Thank God I saved everything from the beginning out of mistrust.
I'm wondering if someone can help me get my money or if I have to forget about this (for me) wealth?😭
Automatic translation:
Public
Public
2 years ago
Hello Bluesundevil66,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request in the casino? What payment method did you use to withdraw? Did you use any bonus money to accumulate your balance?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good morning 🙋♀️ I look forward to hearing from you so soon!
Regarding the questions: I have chosen payment to my bank. There is only bank transfer or bitcoins.
I used the bonus back then and observed and implemented all the regulations!
Best regards
Rena
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Public
Public
2 years ago
Dear Bluesundevil66,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
Public
Public
2 years ago
Translation
Then all I have to do is thank you first and keep checking on them myself, hoping that something might come after all 🤷♀️
I'll write to you when I've achieved something...but THEY don't see any more money from me, that's for sure!
Best regards
Rena
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