The player from Poland had been waiting for her withdrawal request to be processed for more than three weeks before submitting the complaint. We closed the complaint as 'unresolved' because the casino failed to reply and there was still no progress two weeks after the casino was notified about the player's complaint.
Maximal Wins Casino - The player's withdrawal is delayed.
Black points: 535
Amount: £3,000
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 years ago
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3 years ago
Hello Natalia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward with the case.
Did you use any deposit or no deposit bonus? Are you verified in the casino? Is this your first ever withdrawal request in the casino?
Looking forward to your answer and I hope we will be able to help you resolve this case.
Regards,
Nick
Casino.guru
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3 years ago
Hello
- This is my first withdrawal
- I verified my account
- I use deposit bonus
Regards
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3 years ago
Thank you Natalia for providing additional information regarding the case. I will now forward your complaint to my colleague Andrej who will be assisting you from now on.
Wish you best luck.
Regards,
Nick
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3 years ago
Dear Natalia,
I’m sorry to hear that your withdrawal has been delayed. I’ll contact the casino and try my best to resolve the issue.
I would like to invite Maximal Wins Casino to join this thread and participate in the resolution of Natalia’s complaint.
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3 years ago
We would like to ask Maximal Wins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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3 years ago
Dear Natalia,
I apologize, but since we haven’t received any relevant response from the casino, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.
As you might know, Maximal Wins Casino received a ‘Very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend [here]. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.
