The player's winnings disappeared due to a technical error and demands his deposits back. The complaint was closed as the casino has no reaction policy towards our complaints.
Maximal Wins Casino - The player's winnings disappeared.
Black points: 109
Amount: €1,000
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I tried my luck at maximal wins yesterday and today. What does luck mean I would say I was deducted pure scam yesterday I got free spins a few ran out suddenly alleged problems with the connection to the server after restarting the free spins and won money away. Then today the same only with super spins all money won away us super spins. After I wrote to the casino and explained the problem in detail, they demanded that I write down every detail again, time, date, game, and send it to the support, they would take care of it. My loss is gone anyway. I would like to have my deposited money of the last days/weeks/months back because it is clearly a scam. All casinos store free spins with server connection problems and if you log in again, they are there immediately, except for the fraudster casino Maximalwins.
Automatic translation:
Public
Public
2 years ago
Hello Alfyvonne3107,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Allow me to ask you a few more question before we would move forward.
Do you have any screenshots showing your statement? When exactly did this issue happen and when was the last time the casino responded?
Note, that game related issues are rarely the casino's fault. It is mostly caused by the internet connection or the game provider itself, and that's why the casino need more details so they can communicate the issue with them. This of course does not apply if they have their own games.
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Translation
Unfortunately I didn't email the chats to myself and they aren't saved anywhere else either. They have offered me bonus money of 50 euros but should first play my remaining balance so that they can pack it as a credit to my player account. So report after playing and they will send it immediately. I did that on the evening in question, but oddly enough nobody knew anything about the statement and nothing was credited.
Automatic translation:
Public
Public
2 years ago
Dear Alfyvonne3107,
I would like to inform you that due to 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand, this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
