Maximal Wins Casino - Player’s withdrawal has been delayed.

Hi.

I've made an withdrawal request on the 20th January still haven't received the winnings 2 months later..

When I ask them about it all I get is will be process soon.

Thanks

Hello Miguel104,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.

How long since your last withdrawal happen in the casino? When exactly was your account fully verified? Did you use any bonus to accumulate your current balance?

It seems weird to delay the payment for over 2 months if you account is already verified so I hope we will be able to help you out.

Looking forward to your answer.

Regards,

Nick

Hi I should learn it from first time but I didn't.

So I've made an withdrawal last time in November I think. I didn't use any bonus put £30 in my account play to £500 and request an withdrawal that was it. My account is full verify as this is my second withdrawal request.

Many thanks for your help

Dear Miguel104,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate https://casino.guru/maximal-wins-casino-review#tab=js-tab-reputation. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.