HomeComplaintsMaximal Wins Casino - Player’s withdrawal has been delayed.

Maximal Wins Casino - Player’s withdrawal has been delayed.

Black points: 368

Amount: €2,200

Maximal Wins Casino
Safety Index:Very low
Submitted: 13 Mar 2022 | Unresolved : 15 Mar 2022
Unresolved Our verdict

No reaction policy, passive regulator

UNRESOLVED

Case summary

2 years ago

The player from Switzerland has requested withdrawal a month ago. Unfortunately, it has not been received yet. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.

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2 years ago

im waiting for my withdrawal but money come not im waiting 1 month its this. scam who kan found contact for. this site

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2 years ago

Dear Adis,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

withdrawal is in progres in email reply not for my email this site. is not giving me the money. i dont know for what in live chat only lies

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2 years ago

Dear Adis,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.

 

The casino can reopen this complaint anytime.

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