HomeComplaintsMaxim88 Casino MY - Player’s account has been blocked.

Maxim88 Casino MY - Player’s account has been blocked.

Amount: 165 ₮

Maxim88 Casino MY
Safety Index:Above average
Submitted: 13 Mar 2023 | Case closed : 28 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Albania had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

I Deposited 50 usdt on this site. played for less than 2 weeks and made 1-2 bets (do not remember exactly). My account stands for 165 usd (750 Malaysian currency). Now they have locked me out of my account and on live chat they told me that "after carefully examination of your account we have decided that you have breached our rules". They refuse to say what I have done. No bonus taken, no other accounts with them. They refuse to even pay me my deposit amount. Just a scam site....



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1 year ago

Dear juniash2014,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Edited by a Casino Guru admin
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1 year ago

Dear juniash2014,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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