Marsbet Casino - Player's withdrawal is delayed.

The house doesn't pay, I've been trying to withdraw for 5 days and the support doesn't resolve the issue, terrible house.

Dear viniciuscav,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

They took the money out of the account and took the support

It seems the casino canceled your withdrawal due to technical issues. Have you requested a new withdrawal yet?

Dear viniciuscav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I can't access the account at all

Do I understand correctly that you can not log into your account?

Could you please confirm if you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Dear viniciuscav,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.