The player from Croatia had his account with a balance of 661 EUR blocked and was forced to undergo a verification process. Despite providing two valid ID documents and a proof of address, including a selfie with the last email opened, the casino rejected the driver's license, claiming it was expired, and eventually blocked the account, seemingly to avoid paying the winnings. The Complaints Team had engaged with the casino for clarification, but the casino asserted that the player had provided forged documents, which led to the account closure. The casino was unable to provide further details due to privacy policies, requiring a notarized power of attorney to assist the player further. Ultimately, the player did not respond to requests for additional information, resulting in the rejection of the complaint.