Marathonbet Casino - Player's account has been restricted.

I placed 4 sports bets with this betting site, where I lost 2 and won 2; overall, I just lost money. On the fifth sports bet, I was limited to a ridiculous maximum of R$1.26, although I had deposited more than R$300.00. The site doesn't allow withdrawals until you wager all the deposited money, so I had to play casino games with all the money in my account (something I didn't want to do) just to be able to withdraw what was left. In other words, the betting site deceived me, taking my money. When I contacted support, they told me that the betting site has the right to do whatever they want with a player's account without giving any explanation.

Dear miguelz226,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Marathonbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly that after the casino restricted the amount you could bet, you continued to play on slots and played down your balance?
• Could you please specify if any balance was confiscated?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear miguelz226,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.