The player from Spain had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
He played the buffalo slot. He already earned almost 500 euros. I was playing free spins and kept adding prizes. Without warning I get kicked out of the game and I can't get back into my account.
Dear remiel25tablero,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Which games you’ve been playing (live games, slots, or multiplayer)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela