The player from Germany had deposited €100 at Mangacasino and won, but a technical issue caused the withdrawal to revert back to the casino. Mangacasino claimed it was the player's fault, despite the player providing evidence of the error. The player sought for the casino to send the money back to them. The issue was resolved when the player confirmed receipt of the funds.
Manga Casino - Player's withdrawal has been delayed due to a technical error.
Amount: €533
Manga Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello, I deposited €100 at Mangacasino and won.
However, due to a technical issue during the withdrawal process, Mangacasino used the same address that I deposited to.
This means the money I requested for withdrawal ended up back at Mangacasino.
Now, Mangacasino is being difficult and claiming that it is my fault, even though it was clearly a technical error on their part.
The money returned to Mangacasino because their wallet was automatically set as the withdrawal destination, as shown in my screenshots.
I don’t understand why they can’t just send me the money if it’s back at the casino due to their withdrawal error.
The screenshot labeled "Manga2" shows my wallet and the deposit to Mangacasino.
The screenshot labeled "Manga 2" shows the wallet set for withdrawal at Mangacasino. It's the same wallet I deposited to, so Manga sent the money to itself.
Automatic translation:
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1 month ago
Dear freshapple,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. From my experience, usually, a player is the one who enters the address when requesting a withdrawal, therefore I cannot imagine how this could be the casino's mistake. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Weren't you the one who entered this cryptocurrency address?
- Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello.
- No, I have never paid out
- I did not enter this address. It was stored by the casino.
I will send the communication to your email address.
Automatic translation:
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1 month ago
Translation
The casino has credited the money back to my account. I am currently waiting for the payout. Once the money arrives, the case can be closed.
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1 month ago
Thank you for your reply, freshapple. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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1 month ago
Dear freshapple,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
