The player from Germany deposited 80€ two days ago, but neither her bank account nor casino account have been credited with the funds. She is not receiving responses to her emails and no longer has access to the live chat feature. The complaint was resolved as the player's deposit got credited.
Manga Casino - Player's deposit is missing.
Amount: €80
Manga Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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8 months ago
Translation
Hello, I deposited 80€ two days ago. I was told that at the very latest in two days I'd have the money in my casino account or back in my bank account. Neither has happened.
My emails are not getting any responses, and strangely enough, I can no longer access the live chat. The casino has clearly not reacted, and even though it's just 80€, I'd rather not give it away. I hope you can help me.
Automatic translation:
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8 months ago
Dear Romanow1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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8 months ago
Dear Romanow1988,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
Translation
Oh man, sorry.
Forgot to reply
everything is already sorted out.
Thanks anyway
Automatic translation:
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8 months ago
Dear Romanow1988,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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