The player from Norway had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that it was common for withdrawals to take a few days or weeks to process, possibly due to pending KYC verification or high withdrawal request volume. The team extended the response time by seven days for the player to provide more information. However, due to the player's lack of response, we were unable to further investigate and had to reject the complaint.
Manga Casino - Player claims that payment has been delayed.
Amount: 25,774 kr
Manga Casino
Safety Index:HighSafety Index
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8.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Hello,
I made a withdrawal at MangaCasino on 13.09.2023 ( I have my profile verified ) and they rejected my withdrawal. I tried to speak with the chat support but everytime I go there no one is answering my questions. I dont know what to do in order to get the withdrawal.
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1 year ago
Dear patriskk11,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear patriskk11,
have you received any explanation as to why your withdrawal was rejected? Has the money been returned to your gaming account?
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1 year ago
Dear patriskk11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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1 year ago
We’ve reopened this complaint on the basis of an email received by the player. He wrote us the following message:
Hello,
Sorry for my delay. The casino paid!
Thanks for the help!
Dear patriskk11,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
