The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Manga Casino - Player believes that their withdrawal has been delayed.
Amount: €10,000
Manga Casino
Safety Index:HighSafety Index
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8.7
Manga Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello Casinoguru,
I'm having trouble with a withdrawal from Manga Casino. I attempted to withdraw my funds between the 27th and 29th of July, but only half of the requested amount was transferred to me. The money that was sent on Friday, the 28th of July, never arrived. As a result, I reached out to their customer support, who said they had informed the "relevant team". However, neither this team nor support service have contacted me since. To rule out any technical issues, I cancelled the withdrawal - you can find data related to this in my customer account, a screenshot of which I have uploaded. I've been given the run-around for several days, but there seems to be no resolution. Any assistance would be greatly appreciated. I can provide more information if needed. Also, there's another sum of money that still needs to be withdrawn, and I hope that with your help in solving my first issue, the second one can also be resolved.
Thank you very much and best regards!
Automatic translation:
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1 year ago
Dear Kuragon,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Credit has been paid out.
Complaint can be deleted.
Thanks very much!
Automatic translation:
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1 year ago
Dear Kuragon,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
