The player from Alberta has been attempting to withdraw her winnings from Maneki Casino for a month, but cannot find the withdrawal function and is experiencing issues with the live chat. She reports playing three times her deposit as requested by the casino, but remains unsure whether this condition has been met due to lack of communication. The complaint was resolved as the player received her payout from the casino.
Maneki Casino - Withdrawal request delayed with conditions to be met.
Amount: Can$240
Maneki Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.8
Maneki Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I have a problem with maneki casino, for a month now i am trying to withdraw, first there is nowhere to find withdraw, second their live chat is not working, afier endless communication with them nothing is resolved, they asked to play 3 times my deposit, i did that. How can i proved that i played three times the deposit, they do no answered me if i did or how much i still have to play if any. Thank you.
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1 year ago
Hello Denise842,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maneki Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Hi i think my messages were mixed with jaro and now with you by mistake i am sorry, last messages to the casino june 24, 2023, i did not have any bonus, i sent them all documents, i do not know if approved. I mentioned to them that i posted a complaint to Truspilot, they said they would look into it, but still no answer. Thank you
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1 year ago
Hello Denise842,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?
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1 year ago
Hello Denise842,
We are sorry that you weren't able to get your winnings.
To answer your concern, we would like to inform you that your account isn't to verified yet.
Although all documents are accepted and approved, as we can see, the account is not confirmed.
Once you're signed up, you should have got a confirmation email to which you should click a "confirm" button.
Since you registered more than a month ago and the link isn't valid anymore, we would like to confirm your account manually. We will be sending you an email with the information we need from you to get your account confirmed.
Sincerely, Maneki Casino
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1 year ago
Thank you i finally been paid, i still wonder why casinos make it so hard to be paid, anyway thank you again for your support.
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1 year ago
Dear Denise842,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
