The player's experiencing problems with the casino's deposit and withdrawal options. The complaint was resolved as the deposit and withdrawal options may change in general and there is no ongoing technical error with them.
Maneki Casino - The player's experiencing problems with the casino.
Amount: ??
Maneki Casino
Safety Index:HighSafety Index
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8.8
Maneki Casino has a Safety Index of 8.8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Dear Ladies and Gentlemen,
I have a problem with the above casino. I've been playing there for a long time and I'm actually not satisfied at all. I usually pay in with Skrill and have often paid out to Skrill. I've had the following problem since about the beginning of the year: Skrill is no longer displayed in the payout options. Paysafecard bank transfer and miFinity only. The latter two are also not displayed correctly, the fields are dark and barely legible. There are also problems with the deposit options. All options are displayed here, but you cannot enter anything if you want to make a deposit. The input field is blocked. I have a vip manager who I reported the problem to and who allegedly forwarded my case to the finance department. They blamed the problem on my browser and told me to use a different browser.
I've tried all browsers. Tried to solve the problem with mobile phone and tablet without success. Told the casino I think there may be a server error on their part. No Answer. I've been put off for weeks that my case would be reviewed. But nothing happens. Also play at another casino where I can easily use Skrill and other options.
Can you help me? I can send a screenshot from the casino of my withdrawal options.
Thank you for your reply and effort
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3 years ago
Hello MariAnnette18nela,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maneki Casino. I would like you to ask you a few more question before we would move forward.
Are you currently playing on a mobile or other device? Exactly since when are you experiencing these problems?
I've checked the casino on a PC desktop and everything works correctly there - deposit and withdrawal methods are visible. Also it is common that the casino changes deposit and withdrawal methods but they mostly provide some alternate solution so the players are satisfied with it.
Please also forward any additional relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
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3 years ago
Translation
Hello Nick,
i play on desktop pc. The software problem has been occurring since around the beginning of January. I've tried every browser out there to see if it's a browser problem. But the issue of displaying payouts is common to all browsers. The problem also exists with mobile phones and tablets. Hope you got my screenshot? Of course, I also checked my PC, but everything is okay, no malfunctions. The casino has been comforting me for weeks that my case is under review. This is very strange, since there is no feedback from the finance department. Allegedly my Vipmanager forwarded my problem there.
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3 years ago
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Hello Nick,
I wanted to resend a few documents that are up-to-date now. Two screenshots where I'm logged into Maneki Casino and where you can see the deposit and withdrawal options. The browser I used is Google Chrome. I've hidden my name on the left of the screenshot.
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3 years ago
Hello MariAnnette18nela,
I've checked the payments too and there are a little bit shady for me too - seems like the design of it. Did the casino respond anything regarding the Skrill payout? Wanted to give enough time for them to respond to you. If there still isn't any update from them, we will try to intervene.
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3 years ago
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Hello Nick,
thanks for the support offered. So nothing is happening on the part of the casino. I continue to be comforted. I have attached the last contact with email. I explained to Casino X exactly what my problem is and somehow it is not addressed in any way. I have now made two screenshots that show how the deposit and withdrawal options look when I'm not logged in. Looks normal at first glance, except that Skrill does not appear anywhere as a payment option. I took the screenshots with Google Chrome. Also, it's strange that when I want to deposit, I can't enter an amount because the input field is blocked. Very strange. When I try this with the mobile phone (via andoid) the input works. However, the payout options are just as vague for me, i.e. no Skrill option and some fields look very blurry. As I said, I don't think that the problem lies with me, because I don't have any other problems with my PC and it runs well in another casino and the display there is quite normal. I also have to say again that I find it very strange that Maneki doesn't comment at all. Around 
I would be grateful for support. I mean, you don't have to play in the Manekicasino, but I find it very strange.
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3 years ago
Hello MariAnnette18nela,
The first screenshot is not a direct deposit or withdrawal window. It is just an information which methods are available in the casino - however, it is not specified there if it is for all the available countries or not.
If a payment is not available in the casino, the issue is on the provider's site and the casino unfortunately can't do anything to make the process faster. I can only suggest the same as the casino - to use a different method or if you do not wish to, you can wait until it gets fixed. Be sure to not play with the balance you want to withdraw as you can also lose it.
I know it might not be the best solution for you, but the fastest would be to use a different method until it will be fixed.
Regards,
Nick
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3 years ago
Translation
Hello Nick,
hym yes that's right, that's not really a solution. My concern was to find out whether the error is a general one that affects everyone or just a server error between me and Maneki Casino. And as I said, the casino didn't even tell me anything about it. I wanted to say again about the screenshots I sent: The last two screenshots only show Maneki's general deposit and withdrawal options when I'm not logged in. At least that's how it looks to me. But it is noticeable that "Skrill" is not available. When I'm logged in, the deposit options do show Skrill as a payment option, but not in the withdrawal options, and that's just irritating. And as I said in the payout options, only Paysafecard, banktransferde, bankintl and mifinity are displayed, with the fields bankintl and mifinity not being displayed correctly. Are too dark and hard to read. That's very mysterious to me. Also, when I want to deposit, I can't enter an amount, no matter what payment option I choose. So I think the input field is blocked, so that you can not enter an amount.
So I meanwhile also think that nothing will change on the part of the casino. And as I said, I don't get a single clue as to where the error may be. And of course I would like to wait until the problem is fixed. But then you have to have some clue as to what kind of error it is. I somehow have the suspicion that it might be a linking error to my Maneki account? But supposedly my account is fine. As I said, I can also unsubscribe and no longer have to play there, or of course I can choose another payment option, but as a customer you would like to know what is wrong if you continue to pay. That you also feel safe and don't have to worry about something unknown. Anyway, thanks anyway for your help.
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3 years ago
Hello MariAnnette18nela and thank you for all the information. However, we believe that it is just the layout of the casino to show the icons that way. I've checked it too and it looks exactly the same as for you. As for the availability of the methods, they can change from time to time and unforunately, the casino sometimes can't affect it. The shaded icons seems just like the basic layouts of the casino. I'm sorry but as it seems like a design issue (maybe not even issue if it's meant to be like that). Regarding the Skrill payment, all you can do is to ask the casino if it's ever going to be up again or not. From our point of view we can't do much to change that I'm sorry. Is there anything else we could assist you with?
Regards,
Nick
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3 years ago
Translation
Hello Nick,
Yes, thanks again for your review and reply. So just the layout? Of course I don't know. But it is and remains strange that I have Skrill as a deposit option, but I can no longer withdraw via it. And what is also not normal is that I cannot make a deposit via the desktop PC, no matter which payment option I choose. Can this also be checked? Is it the same with you? Oddly enough, I can do this on my cell phone (I have an android cell phone). I think that's not quite normal if you can't deposit via a normal PC because the input field is blocked. Is there any guess as to what could be causing this?
Thanks again for the reply.
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3 years ago
Hello again,
I've tried it and it works fine for me on PC too. Once I select the deposit method and the amount it redirects me to the payment provider. Try to use a different browser or clearing the cookies. It definitely won't be an issue on the casino's side as it worked for me.
