The player from Germany requested a withdrawal almost two weeks prior to submitting this complaint. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Maneki Casino - Player’s withdrawal has been delayed.
Amount: €400
Maneki Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello Casino Guru team,
I have a big problem with Maneki Casino. I applied for a payout of 400 euros on October 6th, 2022. This was quickly confirmed because I am a Vip and submitted all the documents a long time ago. According to the payout method and support, the transfer takes 5-7 days. These are over and I still haven't received any money. Normally, the payout takes 1 day (already paid out more often at Maneki). The support doesn't help me any further, the same statements are given again and again, which make me more and more angry over time. The email support doesn't answer anymore either. I'm really at a loss. Can you possibly help me?
Greetings Pavel
Automatic translation:
Public
Public
1 year ago
Dear Pawelss,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you received your last successful withdrawal? Which payment method to withdraw your winnings have you opted for? Was it the same one you used before?
Thank you for your reply.
Best regards,
Kristina
Public
Public
1 year ago
Translation
Hello Kristina,
My last successful withdrawal was on 10/01/2022. Payment amount was 100 euros via bank transfer. The current payment that I have not received is also via bank transfer.
Many Thanks
Greetings Pavel
Automatic translation:
Public
Public
1 year ago
Translation
Hi
I put pressure on the casino again and contacted my vip manager. The money was finally or again transferred. Nonetheless, thanks for the offered help
Automatic translation:
Public
Public
1 year ago
Awesome news, Pawelss. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Please disable your AdBlock