The player from Finland attempted to use the pay n play feature for their deposit but encountered issues as no account was created, preventing access to the casino. Despite the money being deducted, the live chat support was unhelpful.
Maneki Casino - Player cannot access account after deposit.
Amount: €20
Maneki Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 4h 4m 15s
Case summary
19 hours ago
Public
Public
21 hours ago
Translation
As a new user, I found this casino and was intrigued by the pay n play feature, so I decided to deposit money. I deposited using the pay n play option, but after the deposit, nothing happened and no account was created for me to play with. I couldn't create any login information, and it's not possible to log into this casino using bank credentials. The money was deducted from my account, and the live chat wasn't much help.
Automatic translation:
Public
Public
20 hours ago
Dear Jokezux,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
