The player from Finland had attempted to use the pay n play feature for their deposit but had encountered issues as no account was created, which prevented access to the casino. Despite the money being deducted, the live chat support had been unhelpful. The issue remained unresolved as the player did not respond to further inquiries from the Complaints Team, resulting in the complaint being rejected.
Maneki Casino - Player cannot access account after deposit.
Amount: €20
Maneki Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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1 month ago
Translation
As a new user, I found this casino and was intrigued by the pay n play feature, so I decided to deposit money. I deposited using the pay n play option, but after the deposit, nothing happened and no account was created for me to play with. I couldn't create any login information, and it's not possible to log into this casino using bank credentials. The money was deducted from my account, and the live chat wasn't much help.
Automatic translation:
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1 month ago
Dear Jokezux,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 month ago
Translation
I understand, I never got an account at the casino even though at pay n play casinos an account is created automatically upon deposit.
Automatic translation:
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1 month ago
Dear Jokezux,
I would definitely recommend to wait only in such cases.
The most important thing is to forward all the evidence of your deposit to the casino e-mail support as soon as possible so they can locate the lost transaction.
There can be cases where the money simply returns to your payment provider but it may take a week or two.
Be sure to let the casino know what happen along with the proof of payment.
Let us know in case of any update.
Will be awaiting your response.
Regards,
Nick
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1 month ago
Dear Jokezux,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
