The player's unable to login into his account after requesting a withdrawal. The issue was successfully resolved.
Malina Casino - The player's unable to login into her account.
Amount: €500
Malina Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.0
Malina Casino has a Safety Index of 9, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hi, I played at casino malina I won 500 euros made the withdrawal request and the next day I try to enter the casino but they divert me to the wazamba casino saying that one of malina's partners. At the point I'm sending an email to malina support asking for explanations, but no one answers me. Now how do I find out about my withdrawal if I can no longer log into the casino?
Automatic translation:
Public
Public
3 years ago
Hello billyplay,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Before we would try to contact the casino, allow me to ask you a few more question to clarify your case as much as possible.
After you get redirected to the other casino, are you able to login there with your Malina Casino details? Isn't the money redirected to Wazamba Casino? Are you verified in Malina Casino? Did you receive any respond from the casino regarding this case? If yes, please forward any proof or communication to nikolas.b@casino.guru.
I hope we will be able to help you in this issue, looking forward to your answer.
Regards,
Nick
Public
Public
3 years ago
Translation
I log into wazamba with the same data as malina but when I go to see the history of the transitions I have no data on malina. I was not yet verified on malina. I sent an email to malina but they didn't reply.
Automatic translation:
Public
Public
3 years ago
Dear billyplay,
Thank you very much for providing additional information regarding this issue. I will now forward your complaint to my collegue Peter who will be assisting you in this case. I hope we will be able to help you out, wish you best luck.
Regards,
Nick
Public
Public
3 years ago
Translation
Thank you very much but it is not necessary. They paid me
Automatic translation:
Public
Public
3 years ago
Hi billyplay,
I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.
Best regards,
Peter
