The player from Greece has been waiting for two withdrawals of 500 euros each since November 6th, but after three days, the funds have not yet been processed.
Malina Casino - Player's withdrawals are delayed.
Amount: €1,000
Malina Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for player to reply
3d 16h 28m 28s
Case summary
3 days ago
Public
Public
3 days ago
Translation
I have been waiting for two withdrawals of 500 & 500 euros since 6/11.
It has been 3 days and still nothing.
Automatic translation:
Public
Public
3 days ago
Dear c8kdz6mm79,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
c8kdz6mm79 has 3d 16h 28m 28s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
