HomeComplaintsMalina Casino - Player's withdrawals are delayed.

Malina Casino - Player's withdrawals are delayed.

Amount: €1,000

Malina Casino
Safety Index:Very high
Submitted: 09 Nov 2024
Case opened Current status

Waiting for player to reply

1d 21h 50m 27s

Case summary

5 days ago

The player from Greece has been waiting for two withdrawals of 500 euros each since November 6th, but after three days, the funds have not yet been processed.

Public
Public
1 week ago
Translation

I have been waiting for two withdrawals of 500 & 500 euros since 6/11.

It has been 3 days and still nothing.


Automatic translation:
Public
Public
1 week ago

Dear c8kdz6mm79,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Public
Public
5 days ago

Dear c8kdz6mm79,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

c8kdz6mm79 has 1d 21h 50m 27s to reply

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news