The player from Spain is facing delays in receiving multiple withdrawal requests of €500 made on consecutive days. Although customer service acknowledges the delay and promises escalation, previous withdrawals already took 8 business days, and the player is frustrated with the slow process and lack of solutions.
Malina Casino - Player's withdrawals are delayed.
Amount: €500
Malina Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for player to reply
6d 3h 32m 20s
Case summary
20 hours ago
Public
Public
2 days ago
Translation
On the 21st, 22nd, and 23rd, I requested a withdrawal of €500 each day. The withdrawal from the 21st was said to arrive in 3 to 5 business days. Therefore, today, Friday, the last day, I still haven't received any payment. Customer service only tells you that there is a delay and that your case has been escalated to be addressed as soon as possible. On the 10th of this month, I requested €500, and it took 8 business days. They told me it was a delay issue and that it wouldn't happen again. It is happening again, and at this rate, to receive the three withdrawals of €500 each, I have to wait a month! They are very slow and don't offer any solutions! I just want to receive my winnings.
Automatic translation:
Public
Public
20 hours ago
Dear denis10cvf,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed as it was explained to you in your previous complaint as well. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
Thank you in advance for your patience and understanding.
Best regards,
Nick
denis10cvf has 6d 3h 32m 20s to reply
