Malina Casino - Player's withdrawals are delayed.

I have requested 2 withdrawals on September 10th and 11th (500€+90€) and they are still in pending status, after at least 14 working days (although withdrawals should be processed within 3 working days). I contacted the casino multiple times and i always receive replies about a general delay without specific information and that the money are safe!!!

Hello xxsa321,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Γεια σας

Ο λογαριασμός μου δεν έχει επαληθευτεί γιατί δεν απαιτείται επαλήθευση από το καζίνο (). Τα κέρδη συγκεντρώθηκαν με πραγματικά χρήματα και όχι από μπόνους. Η τελευταία φορά που μίλησα με το καζίνο ήταν με email στις 24/9/24 όπου είχα πάλι την αόριστη απάντηση ότι "μείνετε ήσυχος, έχουμε πολύ δουλειά, θα πληρωθείτε..." κάποτε... (μπορώ να σας προωθήσω τα emails, αν θέλετε).

Ευχαριστώ

Thank you xxsa321 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Meanwhile, I would recommend to verify your casino account even if they did not specifically request for it yet.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you xxsa321 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Malina Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Και πάλι ευχαριστώ για τον ενδιαφέρον. Έστειλα μήνυμα στο καζίνο και ζήτησα μέσα σε ένα 24ωρο να γίνουν οι αναλήψεις αλλιώς θα προχωρούσα σε καταγγελία. Ίσως αυτό ή και η δικιά σας πίεση, είχαν αποτέλεσμα να πραγματοποιηθούν οι αναλήψεις μέσα σε ένα 24ωρο. Ευχαριστώ

Dear xxsa321,

We are pleased to inform you that your withdrawal requests have been completed.

Kind Regards,

Malina Casino Team

Thank you very much for the update Malina Casino representative.

Dear xxsa321, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Επιβεβαιώνω ότι οι αναλήψεις μου ήταν επιτυχείς. Ευχαριστώ

Dear xxsa321,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter