The player from Greece requested a withdrawal of 400 euros on 10/29, but the casino has exceeded the stated processing time of three business days. Despite multiple contacts with support, the player receives no explanation for the delay.
Malina Casino - Player’s withdrawal is delayed.
Amount: €400
Malina Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 36m 44s
Case summary
4 hours ago
Public
Public
11 hours ago
Translation
Good morning, I requested a withdrawal of 400 euros from this casino on 10/29. Their policy states a maximum of 3 business days for processing, and this time frame has already passed. I have contacted their support multiple times, but all they say is to be patient without providing any explanation for the delay.
Automatic translation:
Public
Public
4 hours ago
Hello Dimitrinhio,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
