The player from Portugal has been waiting 14 days for a €350 withdrawal that has not yet been received in their account, despite previously having no issues with withdrawals from the casino. The responses from customer support remain repetitive.
Malina Casino - Player's withdrawal has been delayed.
Amount: €350
Malina Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 33m 42s
Case summary
4 hours ago
Public
Public
7 hours ago
Translation
Good evening. On October 17th, 2024, I requested a withdrawal of €350 and I have not yet received the amount in my account. Today marks 14 days, and the response from the chat is always the same. In the past, I have always been able to play and withdraw from this casino without any issues, and now it's been 14 days waiting to receive the amount in my account. The deposit was made via MBWAY and the withdrawal by bank transfer. Can you help? Thank you.
Automatic translation:
Public
Public
5 hours ago
Hello Knotz12345,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
