The player from Belgium reports that the casino closed her account, claiming she requested it, despite having over 400 euros remaining. She has been unable to retrieve her funds and is frustrated by the lack of communication from the casino.
Malina Casino - Player’s account has been closed without consent.
Amount: €400
Malina Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for player to reply
6d 19h 39m 54s
Case summary
4 hours ago
Public
Public
22 hours ago
They closed my account, say I asked for it?? When I still have more than 400 euros in my player account, why would I have asked to close my player account when I still have money in my player account!?? Am I an idiot perhaps,Since then I ask for my money, always the same answer, be patient, but you can be patient nothing changes, nothing moves forward, nothing gets better, and since then he doesn't even answer my emails anymore! Tell me this is not a scam, please explain to me if you can
Public
Public
4 hours ago
Hello Rudi1969,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Malina Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about - did they explain the reason for blocking your account?
Looking forward to your answer.
Regards,
Nick
Rudi1969 has 6d 19h 39m 54s to reply
