The player tried to withdraw his winnings, but there seems to be a problem with the available payment methods. The issue was successfully resolved.
Malina Casino - Player is unable to withdraw his winnings due to a problem with wire transfers.
Amount: €7,300
Malina Casino
Safety Index:Very highSafety Index
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9.0
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
Hello. Last week, I already received two correctly received wire transfer payments. Yesterday I lost € 5,000 in winnings playing and I paid another 2,000. I won and now I'm at 7300 euros. Since this morning, however, they say that it is not possible to ask for withdrawals because the wire transfers do not work. So they tell me to use another card but it seems he cannot receive these winnings. They ask me for an electronic wallet with a minimum deposit but I cannot make the minimum deposit required as skrill, paysafe card, eco payz are not authorized to pay on these circuits.
From the momentqo that I can withdraw 500euro per transaction which is already little, if you make these excuses it is really frustrating.
I would like them to start paying regularly for bank transfer because I think they are making excuses to make me play again.
This time, however, I will not play anymore but I want to withdraw this money.
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4 years ago
Dear Riccardo,
Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions to fully understand the issue. Is it just a temporary technical issue or has the casino stopped using wire transfers permanently? Could you please send us the conversation with the casino regarding the issue?
Best regards,
Peter
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4 years ago
Translation
No, this "malfunction" lasted only 2 days. During these two days I have not played and yesterday they magically sent me 1000 €
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4 years ago
Hi Riccardo,
Thank you for the update. It may have been just a temporary technical problem. Can we consider the case closed?
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4 years ago
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In reality, today they have started to cancel the withdrawal requests inventing absurd excuses such as that this method no longer exists in the country etc.
alcmownnto remain to be withdrawn 5300/7300 €
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4 years ago
Hi Riccardo,
Thank you for the update. I will contact the casino and we will find a way for you to receive your money.
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4 years ago
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today they send again. We understand that they pay but in fits and starts. If they could pay more quickly it would be appreciated
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4 years ago
Dear Riccardo Mastrangelo,
First of all, we would like to congratulate you on your winnings and apologize for all the inconveniences, which were caused by the technical updates on our site!
Our Finance Department has provided you with your personal withdrawal schedule, where the first of your withdrawals is scheduled for today. Please let us know if you have received it and if the withdrawal schedule is convenient for you. In case something is not to your liking, the schedule can be changed.We hope this clarifies the current situation and, should you have any questions, please do not hesitate to get in touch with us!
Best regards,
MalinaCasino Team
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4 years ago
Hi Riccardo,
Please let me know if you received all your winnings. I also would like to thank MalinaCasino Team for help.
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4 years ago
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No, I'm slowly collecting them. Account by February 3/4 to collect everything if no other problems arise
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4 years ago
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If we agree, we wait for February 5th to be sure so then we thank.
all right ? :)
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4 years ago
Alright Riccardo, I set the waiting period to 14 days, let me know when you get your winnings.
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4 years ago
Translation
Hello. I write precisely because I still have 4 days to reply. I would like to ask if it was possible to extend the time of this discussion by another 2 weeks because as I have made a new deposit and from tonight I will begin to ask for withdrawals again to avoid future new openings of the topic if it is possible to extend by 2 more weeks thanks
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4 years ago
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Precisely because as a result of this discussion the casino has started to be impeccable so I would like no other problems to arise
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4 years ago
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Errata corrige: YOU CAN FINALLY CLOSE THE CASE AND THANK YOU. I DON'T HAVE ANYTHING TO COLLECT AT THE MOMENT. :) Thanks again
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4 years ago
Hi Riccardo,
That is great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.
Best regards,
Peter
