The player from Austria has been accused of breaking the Bonus T&Cs by playing restricted games. Casino forfeited all winnings generated from the bonus play. We rejected the complaint because the player didn't respond to our messages and questions.
Magik Slots Casino - Player has been accused of playing restricted games and had his winnings confiscated.
Amount: €11,671
Magik Slots Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.4
Magik Slots Casino has a Safety Index of 1.4, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello!
I have a big problem with Magic Slots Casino. I gradually deposited 1,720 euros, received a bonus of 750 euros, wagered it 33 times according to the bonus conditions, earned 11,671 euros and now the payout of 6000 euros was canceled and all winnings too.
I returned the bonus when I requested a withdrawal. The account has been reset to € 500.
Apparently I did not meet the bonus conditions.
I just want to have my deposits back because I know that the prospect of profits with a Curacao license is very bad.
I am sending the reason / clause from the casino below. Isn't this illegal / against the code?
Thank you for your help!
Here is the email from customer support:
Dear Stephan,
As part of our regular payout check, we found that the conditions for the bonus received were not met.
In accordance with the bonus terms and conditions, the casino reserves the right to remove winnings and withhold withdrawals if a player has wagered on games other than slots and scratch cards while the player has an active bonus balance. (You can view the bonus terms and conditions by clicking the "Bonus Terms" link at the bottom of our website.)
We have therefore canceled your withdrawal request and removed the winnings.
Should you have any questions, please contact our customer support via live chat on our website.
Best regards,
Verification team
Automatic translation:
Public
Public
4 years ago
Dear Stephan,
Thank you very much for submitting your complaint. I’m sorry to hear about your confiscated winnings.
Could you please advise which exact bonus you have played? Please forward its specific link, bonus name or the activation code.
I have checked general bonus terms and conditions, and this is what found https://www.magikslots.com/bonus-terms-conditions/?isPopup=true&lang=en#:
"The casino reserves the right to remove winnings and withhold withdrawals if a player has placed bets on games other than Slots and Scratch cards while the player has an active bonus balance."
Are you aware of playing any other games than the allowed ones while completing wagering requirements? Could you please forward your game history to petronela.k@casino.guru?
We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.
Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
