The player from the United Kingdom had requested a withdrawal from Magicwins one month ago, which was not processed. Attempts to contact the casino were unsuccessful. The player reversed the withdrawal, wagered the winnings, and subsequently closed the account. The complaint was closed by us as there was no further action possible due to the player's wager of the winnings.
Magic Win Casino - Player’s withdrawal is delayed.
Amount: £150
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Magicwins has still not processed the withdrawal they are impossible to get hold of and an absolute waste of time
Public
Public
4 months ago
Dear andrewneilberry,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Public
Public
4 months ago
Dear andrewneilberry,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
4 months ago
Hi there
no I had the withdrawal reversed played it and closed the account I will never use magic win casino again
it’s a joke
Public
Public
4 months ago
Thank you for your reply, andrewneilberry. I am sorry to hear that. Unfortunately, since you have wagered your winnings, there is not much we can do and I am forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
