The player from the United Kingdom had applied for a withdrawal and was still seeing the transaction as pending after being told to wait repeatedly. He had expressed frustration over the delay and the lack of communication from the casino. We had attempted to mediate the issues with the casino in the past, but received no response, which was consistent with their history of ignoring our attempts to negotiate. Due to the casino's "No Reaction Policy", we were forced to close the complaint as "unresolved", which would impact the casino's overall rating. We had informed the player about this and advised him to stay away from this casino in the future.
Magic Win Casino - Player's withdrawal is delayed.
Black points: 51
Amount: £115
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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9 months ago
I have been waiting too long for this payment. They will take money in an instant but it takes this long to get some back. I’ve been told to wait over and over but it still appears on the pending withdrawals screen.
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9 months ago
Dear tstanley178,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Magic Win Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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9 months ago
So are you saying that the casino is rejecting any of your attempts to access my money? And also there is no guarantee of me getting the money I’ve withdrawn? 😂 what sort of company is that, shouldn’t be allowed to run. I will be deleting my account as soon as I receive my money. I have sent the withdrawal request in a screenshot to the address given.
thank you,
tom
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9 months ago
Is there any advances? I hope to not have to wait a month for them but any longer than that and are there any other options to escalate if it does not arrive?
thank you
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9 months ago
Dear tstanley178,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
