The player from the United Kingdom had requested a withdrawal of 4600 GBP via bank transfer. Despite assurances that it would take four business days, the player was still waiting and was asked to remain patient. The player had been informed by the casino that the withdrawal process took 7-21 business days. We, the Complaints Team, were unsuccessful in mediating this issue due to the casino's No Reaction Policy. As a result, we were forced to close the complaint as unresolved, which impacted the casino's overall rating.
Magic Win Casino - Player's withdrawal is delayed.
Black points: 684
Amount: £4,600
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
10 months ago
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10 months ago
Dear Redears67,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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10 months ago
Hi
Yet another live chat..
Carl Edward Reading
Hi withdrawel still pending after 21 days any idea when im going to be paid my winnings
Operator
Choose Department
Carl Edward Reading
Account
Ace
Hello and welcome to our live chat session!
Let me just check your account quickly, I will be right back.
Thank you.
Every time a withdrawal is requested, the system needs 24-48 hours to initiate the checking procedure. After that a relevant department is checking your game, account and financial history, which is a standard procedure. This process usually takes 7-21 business days. Kindly wait until your withdrawal is fully processed.
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10 months ago
Dear Redears67,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
