The player from the United Kingdom is experiencing delays in withdrawal processing with Magic Win Casino. The withdrawal request was made on July 21, 2023, and despite assurances from the casino, it remains pending. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
Magic Win Casino - Player’s withdrawal is delayed.
Black points: 76
Amount: £200
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
Hello.i have problems with magic win casino.i make withdrawal request on 21 july.2023 but still pending in casino account.i try contact to live chat.first say need wait 7-21 business day.but er this date I don't get notifications about confirmed my withdrawal request.
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1 year ago
Dear Irena05,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 year ago
Hello.yes I understand but it's very strange how I don't receive email of confirmated my withdrawal request.yes I send to email screenshot
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1 year ago
Dear Irena05,
Thank you for your message.
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
