Dear Bertybert,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you might know, our website Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.
Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Dear Bertybert,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.
As you might know, our website Casino.Guru, deals with the complaints regarding online casinos only, not sports betting. However, since this issue seems to be related purely to a delayed withdrawal, we will try to help you.
Could you please confirm that your account has been successfully verified in the past? Have you ever received any payments from this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela