The player from the United Kingdom requested a withdrawal of £2000 on September 11 and has faced a two-month delay. They report rudeness in chat communication and lack of response to emails regarding the status of their withdrawal.
Magic Win Casino - Player's withdrawal has been delayed for two months.
Amount: £2,000
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Magic Win Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 21h 32m 25s
Case summary
2 hours ago
Public
Public
18 hours ago
I’m owed 2000 I withdrawal on 11th September I’ve been told numerous times this is a delay they are not replying to my emails and been very rude on chat and shutting me off very quickly
how do I go about the next step
Public
Public
2 hours ago
Dear Nay1995,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to veronika.l@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Veronika
Nay1995 has 6d 21h 32m 25s to reply
