The player from the United Kingdom requested a withdrawal 6 weeks ago, but the process remains stagnant with no updates from the casino. Despite attempts to contact them via live chat and email, there has been no response, and the player cannot close their account.
Magic Win Casino - Player's withdrawal has been delayed.
Amount: £1,044
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case opened
Current status
Waiting for player to reply
6d 19h 12m 15s
Case summary
4 hours ago
Public
Public
18 hours ago
Raised withdrawl and they have not done this. Close the live chat down and always claim they will update me when it's progressed. Do not respond to emails , won't close account down. The status has not been progressed at all.
Public
Public
4 hours ago
Dear Docho1993,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Docho1993 has 6d 19h 12m 15s to reply
