The player from the United Kingdom withdrew £500 on June 4, 2024, but had not received the funds. Despite repeated inquiries via online chat and email, the responses appeared automated. We informed her that the casino had a history of ignoring mediation efforts, leading us to close her complaint as 'unresolved.' This affected the casino's rating, but the lack of response from the casino left the issue unresolved. The player was advised to avoid this casino in the future.
Magic Win Casino - Player’s withdrawal has been delayed.
Black points: 146
Amount: £500
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
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4 months ago
I’ve deposited on this site a few times finally I got a win so I withdrawed £500 on the 4th June 2024 and I still haven’t recieved a penny they keep tellin me the same thing when I ask on the online chat like it’s all computerised so there’s actually no one replying to me properly.. I also emailed and they send the same response via email…
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4 months ago
Dear Natalie499,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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4 months ago
It’s absoulty discusting how they can do this to people!! So what will happen? Willl I end up recieving my money or will they just keep leading me on with lies?
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4 months ago
I have sent a screen shot of my withdraw that’s all it says on the site doesn’t even show you the amount there’s no way of gettin into seing we’re it’s upto or nothink
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4 months ago
Dear Natalie499,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
