The player from the United Kingdom had reported a delay in his withdrawal request from an online casino, which he had been trying to process for six weeks. Despite his attempts to contact the casino, he had received no response. His frustration had been exacerbated by the continuous receipt of bonus offers despite unsubscribing. However, due to the casino's consistent 'No Reaction Policy' approach, we were unable to negotiate a resolution and the complaint was closed as 'unresolved'.
Magic Win Casino - Player's withdrawal has been delayed for six weeks.
Black points: 47
Amount: £100
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Magic Win Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
6 months ago
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6 months ago
I have been waiting for that pay out since 10.04.2024. Firstly I have been told that I have to wait between 7-21 working days for withdrawal to process. Then after no respond I have reached them on chat and they giving me the same excuses....that due to large amount of pay outs I need to wait a bit longer and they do everything to process that payment. At the same time any time my question is a bit strict they just disconnect chat. I know it was my fault from the beginning, I didn't read comments about this casino but my question is do you think I can claim to my bank that was scam from the beginning and try to get at least deposit back. I deposited £50, I won £100. What annoys me even more that they keep sending me bonuses offer if I deposit more money with them even after I unsubscribed myself from mailing list.
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6 months ago
Dear mateuszwolejko901,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
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6 months ago
No I have never received any winnings from magic win and probably I will never get.
This is what I got from them today
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6 months ago
Dear mateuszwolejko901,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
