The player from the United Kingdom had requested a withdrawal of €2000 two weeks prior but the casino had cited a 7 to 21-day processing window due to their checking procedures. Due to the casino's history of non-responsiveness to complaints, we had to mark this case as unresolved. This decision was based on the casino's consistent 'No Reaction Policy' in response to our attempts to mediate any issue.
Magic Win Casino - Player’s withdrawal has been delayed.
Black points: 339
Amount: €2,000
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Magic Win Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I won the amount of €2000 on the 4th of October. The casino has adviced me that it take take 7/21 days because of there checking procedures. When you try to talk to them they close the chat and that makes me worry. After reading other people's reviews i unfortunately no longer have any hope of recieving it.
Please help and advice me on what to do next.
Thanks in advance
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1 year ago
Dear paulduffymarble,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please forward a screenshot of your withdrawal request to tomas@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 year ago
Tha k you very much for your help. I'll update u for sure. I really hope they do the right thing and pay the money owed
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1 year ago
Dear paulduffymarble,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Magic Win Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
