The player based in the UK has experienced a deposit issue. Her 50 Euros deposit was debited from her account but not credited to her casino account, and she did not receive the expected bonus. The complaint was rejected because the player didn't respond to our messages and questions.
Magic Win Casino - Player’s deposit was not credited.
Amount: €50
Magic Win Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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8 months ago
Translation
I made a deposit of 50 Euros via instant transfer. It was debited from my account but not credited, and I didn't receive any bonus either. Apparently, I need to wait.
I live in the UK.
Automatic translation:
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8 months ago
Dear esleemann007,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
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8 months ago
Translation
I no longer have access to the casino.
Wrong PW or username.
Receive no mail to change the PW.
Probably the money gone.
Automatic translation:
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8 months ago
Thank you very much for your reply, esleemann007. Have you contacted the payment provider as I suggested in my initial message? What was the result of their investigation?
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