Magic Win Casino - Player’s account closure requests are being ignored.

Ich habe jetzt mehrfach darum gebeten mein Konto zu schliessen - leider reagieren die überhaupt nicht.

Dear hsvdoll99,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you decided to close your account and when exactly you sent the first account closure request?

Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hallo Kristina,

Leider habe ich keine Mails gespeichert - jedoch im Dezember 2x , sowie im Januar 3 x um Sperrung des Kontos für immer verlangt.Ich hatte die schlechten Bewertungen gelesen und mich trotz allem dazu verleiten lassen dort Geld zu verlieren. Gruß

Thank you for your reply, hsvdoll99. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Dear hsvdoll99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.