The player from Hesse had made multiple requests to close his casino account, but had received no response. He reported that he had asked twice in December and three times in January for his account to be permanently blocked. We had advised him to unsubscribe from all communications with the casino and stop using the account, as most online casinos eventually close inactive accounts. Despite extending the response time, the player did not provide further communication, leading us to reject the complaint due to lack of response.
Magic Win Casino - Player’s account closure requests are being ignored.
Amount: ??
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
Magic Win Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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10 months ago
Translation
I have repeatedly asked to close my account - unfortunately, they do not respond at all.
Automatic translation:
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10 months ago
Dear hsvdoll99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify why you decided to close your account and when exactly you sent the first account closure request?
Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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10 months ago
Translation
Hello Kristina,
Unfortunately, I didn't save any emails - but I asked twice in December and 3 times in January to have my account blocked forever. I had read the bad reviews and despite everything I was tempted to lose money there. greeting
Automatic translation:
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10 months ago
Thank you for your reply, hsvdoll99. Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.
If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.
Thank you very much in advance for your understanding.
