Magic Win Casino - Player is struggling to withdraw his funds.

dear disputes. My name is Darren and I am declaired unfit to work. I like to play slot machine games @ 10p a go from time to time. So joined magic wins casino. Deposited £15 then realised at the time of my deposit ,you couldn’t withdraw any amount under £50 I think ?? So I contacted them and asked to self exclude my self and asked for my refund without playing any of these conn people’s games. Then I asked for notification’s to stop but as a tease they kept sending me text- emails for around 60 days. I must of contacted them to ask for my £15 and to stop any notifications around 29 times. And the type of message I received was. My account has closed and please be patient ??? That’s after 30 days then 60 days. I told them I was unwell and lost all of my family and partner recently and they actually sent me a personal email saying ……Darren deposit now because you can now withdraw less than £50 because we have changed the withdrawals rules ?? These people are so so DISCUSTING and horrid. It’s made me unwell and needing my monies. Aw I’m off work and have previously worked all

of my life. I have time to report these people and try and get them closed. So please could somebody help me with who to inform and how to go about procedures please. It’s gave me the feeling of evil tbh. And very hard to believe they can do this ??? And take good honest loyal peoples money. I’m just glad I realised at the start from THEYRE withdrawing rules. As it’s only £15 but that’s 1 weeks worth of food for my later partners cats which I’ve swore to take care of. Who I adore and cherish

my contact details are t****37@live.com. I hope to hear from a good person soon. Merry Christmas to this team and my kind regards Dsrren T****

Dear darrentotts,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits on the transactions. Have you tried to communicate an option to deposit more funds into your account, and without completing mandatory deposit wagering, to request a new withdrawal?

Looking forward to hearing from you.

Best regards,

Petronela

Dear darrentotts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear petronela

i think I’ve not explained. I added £15. Right after joining and then realised the limit so contacted the c/service team and asked to close my account and return my funds. After reading how bad this company is. I am not or can not add more funds to just get my £15 back. What sort of nonsense is that. I can’t afford to loose £15. Let alone anymore.

anyhow I’m self excluded from the site now

I see. Please understand that since you closed your account already, it will be very difficult to obtain a refund since your account should be verified in order to have any transaction approved and processed. Could you please advise if you have been asked to provide any personal documents to verify your blocked account? If there's any relevant communication, please forward it to petronela.k@casino.guru. Thank you in advance.

Dear darrentotts,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.