The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. His money had not been received yet. Despite the player's cooperation, the casino had not processed the withdrawal within the stated 14-21 working days. Due to the casino's history of non-responsiveness in over 15 cases, we were unable to resolve the player's issue. Consequently, the complaint had been marked as 'unresolved', affecting the casino's overall rating.
Magic Win Casino - Player believes that their withdrawal has been delayed.
Black points: 459
Amount: £2,700
Magic Win Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.7
Magic Win Casino has a Safety Index of 1.7, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Requested a withdrawal on 26/10/23 from there SPORTS betting - was told 24-48 hours. This is still pending - I am now being told 14-21 working days? Never known something being this long if I’m being honest. I asked what happens if it’s not processed by 21 days they said they would send a reminder - also being told to be patient quite a lot - seems very odd to me
Public
Public
1 year ago
Dear John_T92,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
No still no luck. They’re saying 14-21 working days so I guess I have to wait until that time has elapsed. They also said if it’s not in by then then they’ll message accounts. All seems very dubious to me
Public
Public
1 year ago
Dear John_T92,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Magic Win Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from . I wish I could be of more help.
The casino can reopen this complaint anytime.
