Magic Win Casino - Player believes that their withdrawal has been delayed.

I won on this casino on the 10th of Feb. And I made a withdrawal on the 10th of Feb also. Its now the 22nd off Feb and my winnings is still sitting has pending. I deposit afew times on here. But this was my first time withdrawn. So I thought a withdrawal took on 24 to 48 hours 🤔 to be put In your account. But got told it takes nearly 3 weeks for this to be deposited into my account. I fine this really weird. Has other casino I have play on I always got my withdrawal really fast 🤔 yours kindly Elaine m***

Dear Millie41,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi kristina thank you very much for getting back to me. Yes my account with this casino is fully verified. And up to date with them. Yours kindly.

Dear Millie41,

Have you received your withdrawal from the casino yet?

Hi kristina not has yet it's still sitting pending in my account 🙃 yours kindly Elaine

Thank you for your reply, Millie41. Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

What is the current status of your withdrawal request? Is it marked as pending or processed in your account?

Hi kristina didn't get any of my winnings they took 350 off it said I wasn't getting it so I told them to keep and close down my account I want nothing more to do with there casino. Has they are really bad and on fair casino.

Yours kindly Elaine

Do I understand correctly that you are no longer interested in resolving this case? Should we close the complaint?

Dear Millie41,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I no longer wish to continue. Yours kindly Elaine

I understand. I will now reject this complaint as per your explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.