The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Magic Red Casino - Player’s struggling to withdraw his winnings.
Amount: €663
Magic Red Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi !
I played at Magic Red Casino and won 663 euros, wanted to have the money paid out on my credit card.
The problem with the credit card I used to deposit does not accept any credits and books them back, but I have a second credit card that I also used to deposit, and my winnings should then be paid out on it.
I submitted all copies, but magic ted insists on paying the winnings from where it doesn't work! Then I wrote to those who did it on my visa card with which I finally paid in the winnings, but they refuse!
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2 years ago
Dear Martin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any other alternative payment method to receive your winnings?
Meanwhile, please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please forward any relevant communication to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
So I signed up for this casino again, and deposited with several credit cards in my name, uploaded all necessary copies such as credit card copies and deposit slips! I told them that they would like to pay out the winnings on my visa card because it doesn't work on the mastercard with -0897! I even sent a certificate or chat screenshot to those where the bank in question confirmed that no direct payment on the credit card would be accepted! Therefore I stopped the payment on the visa, which then is not a problem, with which I also paid into magic red, but magic red refuses, and if you change the payment they always charge fees, which I find outrageous anyway!
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2 years ago
Thank you very much, Martin, for your reply. Could you please forward any relevant communication between you and the casino to petronela.k@casino.guru?
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2 years ago
Translation
Hello👋👋
Magic red casino paid me the winnings yesterday.
But I will never play again in this casino and its offshoot luckland, the probability of winning is very low and if connected with a lot of difficulties with withdrawals!
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Martin, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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