Mad Rush Casino - Player's bonuses have disappeared.

hey!

I played gonzo quest and jungle spirit NETENT and saved my bonuses on high stake. When i logged in again they were gone without any credit. Chat ore email dosnt answer me so please casino guru answer me. / Christopher

Hello ryanchris,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Rush Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you or did you have any bonus active when this happen? When was the last time you contacted the casino?

Looking forward to your answer.

Regards,

Nick

Dear ryanchris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.