Mad Rush Casino - Player reports incorrect balance.

Hi, I have won 40.76 Euro , and after I played 0.40 euro for 3 times then the balance is showing only 8.65, that was not correct. I asked them to help and take a look on the game history, tried to contact via email, chat, but no answer, Can not trust this site anymore.

As you can see the game history .

Dear Humla9802,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mad Rush Casino .

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you received any explanation from the casino?
• Could you please advise if you asked the casino to provide a gaming history in any alternative form to you?
• Have you noticed any other specific mismatches between your current balance and the bets you made in the casino?
• Have you received any response from the casino regarding mismatch information since your first message?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have tried to contact on chat or email, but I have not get any answer.

Could you please forward your email attempts to resolve the issue with the casino to my email at tomas@casino.guru

If you received any responses please forward those as well.

Dear Humla9802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I apologize for not replying sooner.

• Do I understand correctly the casino argues the balance decreased in an ordinary fashion corresponding to your gaming activity?
• Did you request your gaming history in another format from the casino to confirm no balance was missing?

I'll await your reply.

Dear Humla9802,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.