HomeComplaintsMad Money Casino - The player's withdrawal is delayed.

Mad Money Casino - The player's withdrawal is delayed.

Amount: €650

Mad Money Casino
Safety Index:Below average
Submitted: 13 Sep 2022 | Case closed : 20 Sep 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for over 2 weeks. The complaint was closed as the player gambled away his balance.

Public
Public
2 years ago
Translation

I made a payment on August 30th, 2022, the status of which has not changed since then, support has not been available for 2 days and a payment should actually take a maximum of 5 working days. I can no longer reach anyone in the casino and nothing changes in the status of the payout.

Automatic translation:
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Public
2 years ago

Hello rrcflens,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Hello,


has now settled, became careless and gambled away, happened.

Automatic translation:
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2 years ago

Hello rrcflens,

Thank you for the update. The complaint will be now closed as you gambled away the balance. Please do not hesitate to contact us if you will come across any other trouble again, we will gladly try to help you.

Regards,

Nick

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