The player's withdrawal is delayed for over 2 weeks. The complaint was closed as the player gambled away his balance.
Mad Money Casino - The player's withdrawal is delayed.
Amount: €650
Mad Money Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Mad Money Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I made a payment on August 30th, 2022, the status of which has not changed since then, support has not been available for 2 days and a payment should actually take a maximum of 5 working days. I can no longer reach anyone in the casino and nothing changes in the status of the payout.
Automatic translation:
Public
Public
2 years ago
Hello rrcflens,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
