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I made a payment on August 30th, 2022, the status of which has not changed since then, support has not been available for 2 days and a payment should actually take a maximum of 5 working days. I can no longer reach anyone in the casino and nothing changes in the status of the payout.

Ich habe am 30.08.2022 eine Auszahlung getätigt, bei der sich der Status seit dem nicht geändert hat, seit 2 Tagen der Support nicht zu erreichen ist und eigentlich eine Auszahlung maximal 5 Werktage betragen soll. Ich erreiche niemanden mehr im Casino und an dem Status der Auszahlung ändert sich auch nichts mehr.

Hello rrcflens,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

has now settled, became careless and gambled away, happened.

Hallo,

hat sich nun erledigt bin unvorsichtig geworden und hab es verspielt, passiert.

Hello rrcflens,

Thank you for the update. The complaint will be now closed as you gambled away the balance. Please do not hesitate to contact us if you will come across any other trouble again, we will gladly try to help you.

Regards,

Nick