The player's withdrawal is delayed for over 2 weeks. The complaint was resolved as the player received his winnings.
Mad Money Casino - The player's withdrawal is delayed.
Amount: €800
Mad Money Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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2 years ago
Translation
I actually really enjoy playing at this casino. André from Accounting is very nice and I often get bonuses.
However, the casino has not paid me out for no reason since 04/12/2022.
This is definitely too long.
The withdrawal has already been approved and sent to the bank, but nothing happens in this regard.
for all the hours in the chat & for emailing the account team, I definitely expect an expense payment due to this extremely long waiting time.
I think that's definitely understandable & justified.
I hope you can help me finally get my money. Thanks very much!
Automatic translation:
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2 years ago
Hello CasinoDino,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mad Money Casino. Please allow me to ask you a few more question before we would move forward.
When was the last time you processed a withdrawal before this one? Did you use any new payment method to deposit since the last successful withdrawal? Did the casino explain the delay to you?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
The last payment was almost 1 month with a waiting time but not 3 weeks...
no, same payout and deposit method - I didn't even have to re-enter my bank details, everything was still saved.
Yes and no /- I didn't get a real reason. I was told it would definitely be paid last Wednesday but unfortunately it wasn't the case... I'm very upset.
Automatic translation:
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1 year ago
Hello CasinoDino,
How fast was the last withdrawal processed? Is there any update regarding the current withdrawal, are they communicating with you?
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1 year ago
Translation
Hello everything is fine, Madmoney did their best to solve the problem and I even received my money today.
I ask you to close the complaint and, if necessary, not make it visible to other users. Thanks
Automatic translation:
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1 year ago
Hello CasinoDino,
The complaint will remain on the website but as resolved so other player's will see that the casino resolved it. If you want I can make all the posts visible for you the casino and us only - if you wish to do so please contact me on nikolas.b@casino.guru. The complaint will be now closed as resolved.
Do not hesitate to contact us if you will come across any other trouble again in the future.
Regards,
Nick
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