The player from Greece is dissatisfied with the withdrawal process. The player confirmed she received her winnings.
Mad Money Casino - Player’s withdrawal has been delayed.
Amount: €1,200
Mad Money Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Mad Money Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
Good evening , still nothing, with my withdrawal of 1200 euros, 10 days have passed
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3 years ago
Dear rina123,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested the withdrawal? Have you ever made a successful withdrawal before?
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Withdrawal has been issued since 11/02/2022 and still nothing to show in my bank account verification is done very quickly almost in a few hours withdrawal is late and I have sent 3 times message to the accounting office and no one answers me I have not received a withdrawal from Madmoney casino is my first time thank you so much for your help
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3 years ago
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I've done it at many other casinos and the withdrawal has been done in less than 2 days
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3 years ago
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All ok with the money I won at Madmoney casino the money is in my bank account thank you very much for your help
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3 years ago
Awesome news, rina123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
